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Programs > Abused Women’s Services > 24-7 Crisis Hotline and Shelter

Crisis Hotline

The YWCA Domestic Violence Crisis Hotline is available 24 hours a day, 365 days a year. Through the crisis line, advocates are available to assist clients with safety planning, crisis counseling, domestic violence prevention information, and social service referrals.


National Domestic Violence Hotline: 1-800-799-SAFE (7233)


Emergency Shelter for Women and Children Escaping Domestic Violence

The YWCA Shelter  is a 27-bed facility that provides the only 24-hour, 7-day-a-week emergency shelter to abused women and their children. To protect the safety of our clients, the shelter is in an undisclosed location. The YWCA is the only women's shelter of any kind in the city that allows mothers of teenage sons to keep their sons with them, provided the boy is attending high school. Residents of the YWCA shelter are provided with counseling, referrals, and connected with resources that can help them begin their transition to a new life free of abuse. To be admitted to the shelter, call the YWCA hotline at 725-4277.

How you can help:

The Shelter Wish List

Shelter items that are always needed:

  • Cleaning Supplies such as bleach, pine sol, disinfectant sprays, powder laundry detergent
  • Deodorant, soap, feminine supplies
  • Dish washing liquid
  • Diapers ( all sizes, high demand for sizes 4,5,6)
  • Twin size mattress pads and bed linens
  • Items can be dropped off at our headquarters at 766 South Highland.



"This project is funded under an agreement with the State of TN, Dept. of Finance and Administration, Office of Criminal Justice Programs and is supported by Award #Z0502195300, awarded by the Bureau of Justice Assistance, Office of Justice Programs, USDOJ"

"The opinions, findings, conclusions or recommendations contained within this document are those of the author and do not necessarily reflect the view of the department of Justice."